Privacy Policy

Last Updated: 8th August, 2024​

Welcome to Smart Mobility Integrated Services Limited. This policy describes our approach to dealing with personal data of Smart Mobility Integrated Services Limited users (“you” or “yours”).

Smart Mobility Integrated Services Limited is the entity that provides the bloXmoveNG and bloXmoveNG driver, and controls processing of data (“we” or “us”).

This policy applies when you use bloXmoveNG, bloXmoveNG driver, our website, mobile applications, products, content or services (collectively “Platform” or “Services”), or when you contact us. The policy does not cover how we handle information about our candidates, employees or business partners.

This policy applies wherever Smart Mobility Integrated Services Limited is available, except for the countries where a jurisdiction-specific privacy policy is in place. We will comply with applicable local laws in relation to all practices described in this policy. If there is an inconsistency between this policy and the local law, we will comply with the local law to the extent of the inconsistency.

Users that request or receive transportation, logistics, or courier services via bloXmoveNG are referred to as “Passengers”, and individuals who provide these services to Passengers are referred to as “Drivers”.

 

INFORMATION YOU PROVIDE

Registration and Passenger information may include first name, phone number, email, country, and city. Where permitted or required by law, we may collect your selfie image for liveness checks, national ID numbers and social media accounts for safety purposes, as well as emergency contact numbers. Without providing this information you will not be able to use bloXmoveNG or some of its features. If you wish, you may additionally provide your last name, and profile picture.

Personal Information: Name, email address, phone number, payment information, profile picture, and other information you provide during account creation or service use.

Trip Information Pickup and drop-off locations, route taken, date and time of your trip, fare, and distance traveled.

Driver Information: Driver’s full name, profile picture, license data and status, information about the vehicle (type, make, model, year of manufacture, color, registration certificate data, license plate, vehicle inspection report, vehicle image), proof of identity, state identification numbers, ID document (including driver license, passport), proof of residency, home address, date of birth, gender, taxation identifier number, relevant insurance, right to work, driving record, payment or banking information, and other documents which may be required by applicable regulation. Where permitted or required by law, we may additionally collect background checks and criminal records information. This information may be processed by authorized vendors on our behalf. Without providing such information, you will not be able to register as a Driver or Passenger.

User-generated content: Comments, ratings, and reviews that you choose to upload on bloXmoveNG and bloXmoveNG driver.

Correspondence Information: messages, emails with any attachments, recordings of phone calls you make to us and the related metadata.

Promotions Information: From time to time, we may run car branding, referral and other promotional programs. If you wish to participate in such programs and receive bonuses, payments or other benefits, we may ask you to provide information such as your name, email, user ID, phone number, payment or banking information, home address, social media account, vehicle type and image.

INFORMATION WE COLLECT AUTOMATICALLY

In connection with your use of our Platform, we collect various types of information, including:

  1. Location Information: We collect your device’s location data to provide our services, ensure safety, and detect fraud. This collection is based on your app settings and device permissions. Specifically:
    • For passengers, we collect precise location data when the app is running in the foreground and background from the time you request a ride until it ends.
    •  For drivers, we collect precise location data when the app is running in the foreground and background in the bloXmoveNG driver app, and for a limited time after you exit the bloXmoveNG driver app.

2. Transaction Information: We collect information about the services provided via our Platform, including payment details, date and time of service, route, and distance traveled, both in the bloXmoveNG driver app and the bloXmoveNG app.

3. Usage Information: We collect data about how you use our Platform, including access dates and times, features or pages viewed, and Platform crashes.

4. Communications Information: We collect data about your communications with other users and with us, including the time and date of communications and the content.

5. Device Information: We collect information about the device you use to access our Platform, including device name, brand, model, user agent, IP address, and other technical data.

6. User and Trip IDs: We automatically assign you a user ID when you create an account, and a trip ID for each trip.

7. Tracking Technologies: We use cookies, pixels, tags, and other tracking technologies to collect information about your use of our Platform.

DATA SECURITY AND DATA BREACH

We are committed to protecting the security and integrity of your personal information. In the event of a data breach, we will notify you in accordance with applicable law. Please note that the types of personal information that trigger notification obligations vary by statute, but may include your name, Social Security Number, driver’s license or state identification card number, financial account number or payment card information, date of birth, mother’s maiden name, passport number, biometric data, employee identification number, or username and password.

DATA MINIMIZATION

We strive to collect only the information necessary to provide our services and ensure the safety and security of our users. We do not collect information that is not relevant, necessary, or adequate for the purpose of the collection.

SHARING OF PERSONAL INFORMATION

We may share your personal information with various entities, as outlined below.

Sharing with Other Users

To facilitate the provision of rides and other services, we may share certain information about you with other users of our platform. This may include:

  1.  Passenger information shared with drivers, such as your name, profile picture, rating, pickup and drop-off locations, and contact information.
  2.  Driver information shared with passengers, such as their name, profile picture, vehicle information, and contact information.
  3.  Information necessary to provide receipts and invoices, such as the origin and destination of the trip, total duration and distance, and itemization of the total fare.

Sharing with Service Providers

We may share your personal information with our service providers, who assist us in providing our services. These providers may include but are not limited to:

  1. Payment processors and transaction fulfillment providers
  2.  User and technical support providers
  3.  Background check and identity verification providers
  4.  Insurance providers
  5.  Cloud storage providers
  6.  Content delivery and messaging providers
  7.  Anti-fraud providers
  8.  Advertising, marketing, and analytics providers
  9.  Research and survey providers
  10.  Professional services providers, such as consultants, lawyers, and accountants and software engineers

Sharing with Independent Controllers

Certain partners may process your personal information for their own purposes, as independent controllers. These partners may include:

  •  Mapping and location services providers, such as Google
  •  Social media companies, such as Meta

Sharing within the Corporate Group

We may share your personal information with our affiliates and subsidiaries, as part of our global operations.

Sharing in Connection with a Business Transfer

In the event of a substantial corporate transaction, we may transfer your personal information as part of the assets being transferred.

Sharing for Legal Reasons

We may disclose your personal information when it is necessary to protect our rights and comply with our legal obligations.

Sharing with Your Consent

We may share your personal information for other purposes, with your consent or at your direction.

Sharing of Anonymized Information

We may share aggregated or anonymized information, which is no longer personally identifying, for various purposes, including research and analytics.

PROGRAMMED DECISION-MAKING PROCESSES

We utilize personal information to inform automated decision-making processes that govern your interactions with our Platform. These processes include:

Matching Drivers and Passengers: We use algorithms to connect drivers and passengers based on factors such as availability, proximity, and other relevant criteria.

User Rating and Deactivation: Our system automatically calculates user ratings and may deactivate users who consistently receive low ratings.

Fraud Detection and Prevention: We use automated processes to identify and flag users who engage in suspicious or harmful activities, such as fraud or unsafe behavior. In some cases, this may result in temporary suspension or deactivation.

Fare Recommendations: Our system provides average fare estimates based on factors such as distance, location, and time of day.

HUMAN REVIEW AND APPEAL PROCESS

In accordance with applicable laws, we ensure that any actions taken as a result of these automated decision-making processes, including deactivation, are subject to human review and/or the possibility of appeal. If you wish to contest a decision made through these processes, please contact our support team at [email protected]

YOUR CHOICES AS REGARDS DATA

You have the following choices regarding your information:

Account Information: You can update your account information through your profile settings.

Location Information: You can control the collection of precise location data through your device settings.

Marketing Communications: You can opt out of receiving promotional messages by following the instructions in those messages.

Cookies and Tracking Technologies: You can set your browser to refuse cookies or alert you when cookies are being sent.

Data Deletion: You can request deletion of your personal data by contacting us through our support channel. Please note that we may retain certain information as required by law or for legitimate business purposes. We will respond to your request within a reasonable timeframe and provide you with information on the actions we have taken; please contact our support team at [email protected]

Right to Erasure: You have the right to request erasure of your personal data, also known as the “right to be forgotten”. If you wish to exercise this right, please contact us through our support channel. We will review your request and respond within a reasonable timeframe. Please note that we may not be able to erase all of your personal data, as some information may be required by law or for legitimate business purposes.

Data Portability: You have the right to request a copy of your personal data in a structured, commonly used and machine-readable format. If you wish to exercise this right, please contact us through our support channel. We will respond to your request within a reasonable timeframe and provide you with information on the actions we have taken.

CHILDREN'S PRIVACY

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information.

DATA RETENTION POLICY

At Smart Mobility Integrated Services Limited, we are committed to protecting the personal data of our users and ensuring that it is handled in a responsible and secure manner. This data retention policy outlines the principles and procedures that we follow for the retention and deletion of personal data.

Purpose

The purpose of this policy is to ensure that we handle personal data in a way that is consistent with our obligations under applicable data protection laws and regulations, and to provide transparency to our users about how their personal data is handled.

Scope

This policy applies to all personal data that we collect, process, and store, including data collected through our ride hailing app, website, and other services.

Data Retention Principles

We will retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. We will also retain personal data for a reasonable period of time after the original purpose for which it was collected has been fulfilled, in order to allow for the exercise of rights and the fulfillment of obligations.

Data Retention Periods

The following data retention periods apply to the personal data that we collect:

  1. Ride history: We will retain ride history data for a period of 2 years after the ride is completed, in order to allow for the exercise of rights and the fulfillment of obligations.
  2. User account information: We will retain user account information for as long as the account is active, and for a period of 1 year after the account is closed or deleted.
  3. Payment information: We will retain payment information for a period of 1 year after the payment is processed, in order to allow for the exercise of rights and the fulfillment of obligations.
  4. Location information: We will retain location information for a period of 30 days after the ride is completed, in order to allow for the exercise of rights and the fulfillment of obligations.
  5. Driver information: We will retain driver information for as long as the driver is active, and for a period of 1 year after the driver is deactivated or deleted.
  6. Rating and review information: We will retain rating and review information for a period of 2 years after the rating or review is submitted, in order to allow for the exercise of rights and the fulfillment of obligations.

DATA DELETION

We will delete personal data when it is no longer necessary for the purposes for which it was collected, or when the individual requests deletion of their personal data. We will also delete personal data when it is no longer required by law or for legitimate business purposes.

EXCEPTIONS

There may be exceptions to our data retention periods, including:

  1. Legal requirements: We may be required to retain personal data for a longer period of time in order to comply with applicable laws and regulations.
  2. Litigation: We may be required to retain personal data for a longer period of time in order to defend or pursue a claim.
  3. Business purposes: We may be required to retain personal data for a longer period of time in order to fulfill legitimate business purposes.

DATA PROTECTION

We take the protection of personal data seriously and have implemented measures to ensure compliance with various data protection standards, including:

  1. General Data Protection Regulation (GDPR): We comply with the GDPR’s requirements for the protection of personally identifiable information, including the principles of transparency, accountability, and data minimization.
  2. ISO 27001: We have implemented a robust information security management system that meets the standards of ISO 27001, ensuring the confidentiality, integrity, and availability of personal data.
  3. Payment Card Industry Data Security Standard (PCI DSS): We comply with the PCI DSS requirements for the secure handling of payment card information, including encryption, access controls, and regular security testing.

We also follow best practices for data protection, including:

  1. Data encryption: We use encryption to protect personal data both in transit and at rest.
  2. Access controls: We have implemented strict access controls to ensure that only authorized personnel have access to personal data.
  3. Regular security testing: We conduct regular security testing and vulnerability assessments to identify and address potential security risks.
  4. Data backup and recovery: We have implemented a robust data backup and recovery process to ensure that personal data is protected in the event of a disaster or system failure.

By implementing these measures, we ensure that personal data is protected from unauthorized access, disclosure, alteration, and destruction.

CHANGES TO THIS POLICY

We may update this policy from time to time, and we will provide notice of any changes on our website. We encourage you to review this policy regularly to stay informed about our data retention practices.

CONTACT US

If you have any questions or concerns about this policy, please contact us.

Smart mobility integrated services limited
34, Yakubu Gowon way, Jos Plateau state, Nigeria
[email protected]
+234 907 440 2200